Authentic Furniture have been working with lenders and offering consumer finance via a number of providers over the last 15 years and we were looking at the market to see if there were any options available that could offer a better experience for our sales team and more importantly our customers. We also wanted to find a solution that utilised the latest technologies to ensure we remain ahead of the curve within our retail sector. This search led us to Deko where their emphasis on user experience and technology fitted our needs perfectly.
The Deko user interface is ahead of many of its competitors with a slick, easy-to-use process which provides our in-house team with an efficient solution to process applications quickly and without error. Equally the customer is kept updated with clear and concise communications, this was key for us particularly as a finance application involves sensitive personal data and the trustworthiness of the process reflects on us as a retailer.
Once the application is complete the Deko system provides a very clear overview of the applications we have outstanding and the process for claiming is clear and simple. The pay out time from making as fulfilled to payment is quick and reliable.
In terms of the overall experience from making an initial enquiry to going live I cannot speak highly enough of the Deko team, in particular our account manager, Jai, with whom we’ve developed a great relationship and who has been a massive help in helping us develop our finance options to increase conversions on and offline as well as ensure we’re offering the right solutions to get the right balance between driving new sales and increasing profitability.
The Deko system just works, our acceptance rates are close to 100%, the rates are very competitive and they genuinely value our business. Keep up the great work!
Tim Lowry, Managing Director, Authentic Furniture Ltd.