We always aim to provide consumers with the highest of standards while using our service. However, in the event that we make a mistake or fail to meet your every requirement, we encourage you to get in touch with us so that we can remedy the situation.We would like:
If we have been still unable to resolve the matter after eight weeks we will write to you again, with either a final response letter detailing our findings or if we are unable to provide a final response, a letter detailing why we are not in a position to provide a final response.
In the unlikely event, you are still dissatisfied, you are entitled to refer your complaint to the Financial Ombudsman, which we will provide details of how to do. This should be done straight away, but must be within six months of the date of our final response.
You must complete the internal complaints procedure before commencing dealings with the Financial Ombudsman Service (FOS).