--- title: Financing your purchase with Deko | Deko description: We make finance affordable for more people. Our aim is to simplify your application process and to create a smooth and seamless checkout experience. --- [![deko-white-logo-a](https://www.dekopay.com/hubfs/_Deko_V2/deko-white-logo-a.svg)](https://www.dekopay.com) - Products - [At a glance](https://www.dekopay.com/at-a-glance) - [Pay Monthly](https://www.dekopay.com/pay-monthly) - [Digital Credit](https://www.dekopay.com/newpay) - [Will I Qualify](https://www.dekopay.com/will-i-qualify) - [Deko Uplift](https://www.dekopay.com/uplift) - [Multi-lender](https://www.dekopay.com/multi-lender) - For merchants - Resources - [Integration](https://www.dekopay.com/integration) - [Merchant support](https://www.dekopay.com/partner-support) - [Log in to Backoffice](https://secure.dekopay.com/backoffice/v2/#/) - [Developer portal](https://docs.dekopay.com/) - Industries - [Home](https://www.dekopay.com/industries/home) - [Electronics](https://www.dekopay.com/industries/electrical) - [Jewellery](https://www.dekopay.com/industries/jewellery) - [Auto](https://www.dekopay.com/industries/automotive) - [Vets](https://www.dekopay.com/industries/vets) - [Leisure](https://www.dekopay.com/industries/sports-leisure) - [Wellbeing](https://www.dekopay.com/industries/wellbeing) - [Education](https://www.dekopay.com/industries/education-training) - For customers - [For customers](https://www.dekopay.com/for-customers) - [Merchant directory](https://www.dekopay.com/partner-directory) - [Customer support](https://www.dekopay.com/customer-support) - [Jargon buster](https://www.dekopay.com/jargon-buster) - Company - [About us](https://www.dekopay.com/about-us) - [Become a lender](https://www.dekopay.com/become-a-lender) - [Become a partner](https://www.dekopay.com/become-a-partner) - [Careers](https://apply.workable.com/deko/) - [Contact us](https://www.dekopay.com/contact-us) - [Resources](https://www.dekopay.com/resources) - [Industry insights](https://www.dekopay.com/industry-insights) - [Case studies](https://www.dekopay.com/case-studies) - [Company news](https://www.dekopay.com/company-news) - [Guides](https://www.dekopay.com/guides) [Get in touch](https://www.dekopay.com/customer-contact-us) # Welcome to Deko We make finance accessible for more people. Our aim is to simplify your application process and to create a smooth and [seamless checkout experience](https://www.dekopay.com/integration). Financial flexibility at your fingertips. - [Get in touch](https://www.dekopay.com/contact-us) ![for-customer-header](https://www.dekopay.com/hubfs/for-customer-header.png) - [Home](https://www.dekopay.com/) - For customers ## Financing your purchase with Deko Applying for finance through Deko is simple. We share your entire application with our panel of lenders, who will use the information to make a final decision on your finance application. We are a credit broker, not a lender, meaning your finance will be provided by one of our partner lenders. The commission we earn from our lenders does not influence the interest rates you pay, and you will be offered the best rate available to you from our lenders through our platform. ![financing-image-v2](https://14489771.fs1.hubspotusercontent-na1.net/hubfs/14489771/financing-image-v2.png?noresize) ## How it works A step-by-step guide. ![icon1](https://www.dekopay.com/hubfs/_Deko_V2/icon1.svg) #### Reach checkout Choose Deko or our digital credit account Newpay when you reach checkout. ![icon2](https://www.dekopay.com/hubfs/_Deko_V2/icon2.svg) #### Credit application Enter in the required personal and financial information to submit your application to our lender(s). ![icon3](https://www.dekopay.com/hubfs/_Deko_V2/icon3.svg) #### Application decision Wait whilst the connected lender provides an outcome on your application. ![icon4](https://www.dekopay.com/hubfs/_Deko_V2/icon4.svg) #### Complete purchase If accepted for finance, choose your repayment plan and then complete your purchase. ![icon5](https://www.dekopay.com/hubfs/_Deko_V2/icon5.svg) #### Repayments Make your repayments on time and in full for the entirety of the loan period. ## Our panel Deko operates in partnership with a carefully selected panel of lenders to provide you with a range of credit options at checkout. Our panel ensures you are connected to a lender and a repayment plan best suited to your financial needs. The different finance products available to customers through our platform include [instalment credit, deferred payments](https://www.dekopay.com/pay-monthly) and digital credit ([Newpay](https://www.newpay.co.uk/)). All our lenders have a defined eligibility list, meaning we only connect customers to finance who meet basic lending criteria. Our lenders will only provide finance if they are confident that a customer will be able to maintain the monthly repayments. ![Deko - For Customers](https://14489771.fs1.hubspotusercontent-na1.net/hubfs/14489771/Group%201064.png?noresize) ## How we handle complaints We take complaints very seriously. For more information please see our complaints procedure. [Learn more](https://www.dekopay.com/complaints-procedure) ![Deko Partner Support](https://14489771.fs1.hubspotusercontent-na1.net/hubfs/14489771/Deko_Partner_Support.png?noresize) ### Wondering how we and our lenders can help? ##### Examples of queries Deko can help resolve: - “Why isn’t the application form working?” - “Why am I receiving an error message part way through the application?” - “Why isn’t my proof of identity uploading?” - “Why am I running into an error when trying to pay the deposit?” - “How do I amend my application?” - “Why haven’t I received the goods or service from the retailer?” ##### Examples of queries your connected lender can resolve: - “Can I use alternative identification to what’s listed?” - “Can I use an alternative delivery address?” - “When is my first repayment due?” - “Can I make a lump sum payment?” - “Why is my application decision in ‘refer’ status?” - “Why have I been declined?” ### Let Deko help you reach your goals. Talk to us today. [Contact us](https://www.dekopay.com/contact-us) ![Deko](https://www.dekopay.com/hubfs/Deko%20Website%20July%202021/Images/Home/logos-1.svg) 7 Handyside Street, London, N1C 4DA [hello@dekopay.com](mailto:hello@dekopay.com) - [![X-circle](https://www.dekopay.com/hs-fs/hubfs/X-circle.png?width=29&height=29&name=X-circle.png)](https://twitter.com/dekopay) - [![linkedin](https://www.dekopay.com/hubfs/_Deko_V2/social-media/linkedin.svg)](https://www.linkedin.com/company/dekopay) - [![facebook](https://www.dekopay.com/hubfs/_Deko_V2/social-media/facebook.png)](https://www.facebook.com/dekopayuk/) - [![instagram](https://www.dekopay.com/hubfs/_Deko_V2/social-media/instagram.svg)](https://www.instagram.com/dekopay/) -   -   -     - Products - [At a glance](https://www.dekopay.com/at-a-glance) - [Pay Monthly](https://www.dekopay.com/pay-monthly) - [Digital Credit](https://www.dekopay.com/newpay) - [Will I Qualify](https://www.dekopay.com/will-i-qualify) - [Deko Uplift](https://www.dekopay.com/uplift) - [Multi-lender](https://www.dekopay.com/multi-lender) - For merchants - [Integration](https://www.dekopay.com/integration) - [Merchant support](https://www.dekopay.com/partner-support) - [Why Deko](https://www.dekopay.com/guides/why-deko-finance-is-the-right-choice-for-your-ecommerce-business) - [Log in to Backoffice](https://secure.dekopay.com/backoffice/v2/#/) - [Developer portal](https://docs.dekopay.com/) - For customers - [For customers](https://www.dekopay.com/for-customers) - [Merchant directory](https://www.dekopay.com/partner-directory) - [Customer support](https://www.dekopay.com/customer-support) - Company - [Contact us](https://www.dekopay.com/contact-us) - [Become a lender](https://www.dekopay.com/become-a-lender) - [Become a partner](https://www.dekopay.com/become-a-partner) - [About us](https://www.dekopay.com/about-us) - [Careers](https://apply.workable.com/deko/) - [Blog](https://www.dekopay.com/resources) - Legal - [Terms of service](https://www.dekopay.com/terms-of-service) - [Security statement](https://www.dekopay.com/security-statement) - [Complaints procedure](https://www.dekopay.com/complaints-procedure) - [Privacy policy](https://www.dekopay.com/privacy-policy) - [Cookies](https://www.dekopay.com/cookies) Deko is a trading name of NewDay Technology Ltd, registered in England and Wales (company number 08812602). NewDay Technology Ltd is an Appointed Representative of NewDay Cards Ltd for the purposes of providing credit broking services. NewDay Cards Ltd is authorised and regulated by the Financial Conduct Authority (FRN 682417). ![](https://px.ads.linkedin.com/collect/?pid=3018148&fmt=gif)